Hotel Policies

A credit card is required to guarantee your reservation.

We also accept bank deposits to the following account:

• Bank: BANORTE
• Beneficiary: CONSORCIO ADMINISTRADOR DE HOTELES NEKIE
• Branch: 2708 TEPIC, NAYARABASTOS
• Address: TONATIU ESQ. TECNOLOGICO S/N 00000 NAYARABASTOS
• Account Number: 1009358068
• Interbank CLABE: 072 560 01009358068 4

Deposit required to guarantee your reservation:

• One night’s deposit
• 24-hour deadline to make the deposit and send the voucher to the hotel
• Deadline for making the deposit and sending the payment receipt to the hotel

Cancellation Policy
Cancel at least 24 hours before the arrival date to avoid charges.

No-Show Policy
In case of a no-show, one night’s stay will be charged.

Extra Person Policy
A charge will apply starting with the third person in the same room.

Children Policy
Children are considered guests up to 10 years old. Children 12 and older will be charged as adults.

Pet Policy
We’re sorry, pets are not allowed.